Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Keep old number

So I've just bought a new contract with O2 from and my number hasn't switched over in 72 hours! I'm really frustrated with the O2 customer service. I've been told twice that my contract has been cancelled but I see no evidence of it. Ev...

Kitcat24 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Charged for bolt ons I didn’t receive!!!

Totally fed up and cannot get anywhere with this problem. Last month whenever I tried to add a bolt on data to my daughters phone more often than not I got the message “could not be added at the time Try later” and I did try again, same message...tri...

Lolab by Level 1: Joiner
  • 10 replies
  • 0 kudos

Cancelled contract but still being charged!

I will start my issue from saying that I have been o2 customer from 2010. This same number all the time, from 2010 to 2013 on pay as you go, then on pay monthly.About month ago I refreshed my contract (6 months before ending!) As I needed new phone (...

Matt90 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! How long to unlock an iPhone

Hello - I have asked O2 to unlock my iPhone 6s three times now - each time the person I speak to on the phone denies all knowledge of the previous requests. Has anyone else experienced this? I am still waiting for them to unlock - 48 hours now from t...

Kalusha by Level 2: Apprentice
  • 10 replies
  • 0 kudos

Resolved! Useage in Turkey

Hi.. I have the O2 TRAVEL Bolt On added to my account. I will be traveling to Turkey soon.. If I use my phone to make ONE call in Turkey (at the airport) will I automatically be charged the £4.99 charge.. Or is this a 'capped' maximum amount? IE I wi...

Alijayne by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! How to cancel bolt on

I have accidentally sent a text message request to 02 for a wrong service and they will start that service from next month onwards. Any tips on how I can cancel that request?

Drgoya by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Replacement Sim

I lost my phone today and need a replacement sim. I am on a sim only contract but can only find info about replacing the device. Anyone know if i can get a sim with the same number or do i need to cancel the old one and get a new one?

elyce by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! hi

hi i my phn lost  last night   

Binder57 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! o2 roaming

just back from germany on holidayis o2 roaming really that bad dead slow and stopdid phone whilst on holiday did a reset and am waiting phone call from operator to see if it worked no it didnt thats nearly 2 weeks i have been waiting for call back co...

grantmc by Level 1: Joiner
  • 12 replies
  • 0 kudos

Resolved! Sunday delivery

I have ordered two phones in the past month and have been offered sunday delivery at a charge of £6.99 each time this has happened my delivery has changed to Monday which isn't helpful, has anyone ever received a parcel from o2 on a Sunday and I feel...

Colleen by Level 1: Joiner
  • 7 replies
  • 0 kudos