Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 250540 Views
  • 2 replies
  • 2 kudos

Resolved! Call merging on pay as you go

Hi, I have a pay monthly sim with o2 using an iPhone and I can use the call merging feature. Just wanted to know if I was to get a pay as go SIM card will the call merging feature work at all as I know some networks don’t provide it on pay as you go.

DGill by Level 1: Joiner
  • 752 Views
  • 2 replies
  • 0 kudos

Visual voicemail and iData bolt on

New sim. But visual voicemail has disappear. Online help says to activate iData in ‘bolt ons’. Guess what, that option is not available on my O2 account.Any help gratefully received

CountryBoy by Level 1: Joiner
  • 10359 Views
  • 5 replies
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“We couldn’t process your payment”

Hello,I have an outstanding bill I haven’t been able to pay because everytime I’m trying to make a payment it keeps reverting it and I got a “We couldn’t process your payment” message on screen, I don’t understand what’s happening cause I’ve been pay...

Problem1 by Level 1: Joiner
  • 2829 Views
  • 3 replies
  • 0 kudos

Coming back to O2

Good morning, I had a contract with O2, which ended in September as I was moving abroad. However, I now wish to come back to O2, while keeping the same number and possibly SIM card. I am not able to go to the shops, as I am not currently in the UK. I...

KKubisova by Level 1: Joiner
  • 759 Views
  • 2 replies
  • 0 kudos

Resolved! Transfer number

I am transferring to o2 from Tresco. I rang with Pac code last Friday. Yesterday my d phone stopped working as expected but my new o2 phone isn't working. I have tried live chat but keep getting message that this is not available and I cannot phone t...

Resolved! Data allowance used

I recently plugged my phone into my laptop and started to download the updated software for the phone. Despite my phone and laptop being on WiFi it used my whole data allowance up. How is this possible?

Cane by Level 1: Joiner
  • 708 Views
  • 3 replies
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Payment plan

I have set up a payment plan which o2 agreed on but they have completely disconnected my phone that’s a few times I’ve had to call to reconnect it but this time it won’t even let me call out or no text messages are coming through does anyone know ano...

Kerrys88 by Level 1: Joiner
  • 856 Views
  • 5 replies
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Resolved! 2 weeks still not dispatched

Hello, I ordered a tablet 2 weeks ago and it still hasn’t been dispatched. I have been on live chat twice & the staff say I will receive an email soon as it’s dispatched. Is this normal? Does it ever take this long?

DeeM by Level 1: Joiner
  • 1081 Views
  • 4 replies
  • 0 kudos

Resolved! How do I amend a direct debit when I change my tariff. It is impossible to speak to a real person.

How do I amend a direct debit . Do I have to .or is it automatic . I have searched how to do this and spent an hour being redirected to different pages and chat advisors who aren't there and can't ancswer the question. What ever haloened t speaking t...

Bamburgh1 by Level 1: Joiner
  • 504 Views
  • 1 replies
  • 0 kudos