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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235785 Views
  • 2 replies
  • 2 kudos

Resolved! Upgrade

I currently have a contract with an iPhone 8 Plus and I’m looking to upgrade when my contract ends soon , do I have to pay a fee as I want the latest iPhone 12 plus max and also will I have to pay extra in my contract of a monthly price of iPhone 12 ...

Up by • Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos

WEAK SIGNAL

VERY WEAK OR NO SIGNAL AT ALL, THIS HAS BEEN THE CASE FOR A COUPLE OF WEEKS. DOWNLOADING SAMSUNG UPDATE ON 8TH NOVEMBER EVEN WORST NOW.

Resolved! Direct debit

I wish to set up a direct debit for my device plan

Emma80 by • Level 1: Joiner
  • 443 Views
  • 2 replies
  • 0 kudos

Over heating phone

Why is it so hard to actually talk to someone about my phone overheating?

Kev1967 by • Level 1: Joiner
  • 457 Views
  • 2 replies
  • 0 kudos

Nano sim replacement

I need a replacement nano sim for my new phone as my old sim is a micro sim.It cannot be made into a nano sim.I want to keep my old number.Everything online is telling me to visit my local o2 shop which i am unable to do in lockdown as my nearest sho...

Resolved! Customer service number

Can anyone please tell me the phone number for customer service 

Bmc1 by • Level 1: Joiner
  • 875 Views
  • 1 replies
  • 0 kudos

Resolved! Changed number

I have kept my o2 number for almost 20 years. it use to be a contract number but I switch it to pay as you go. o2 encouraged me to switch back to contract, I agreed on the condition I get to keep my number. after switching to contract, what I thought...

Elvis by • Level 1: Joiner
  • 342 Views
  • 1 replies
  • 0 kudos

Excessive call charge

I've discovered that for the last 3 months that despite my mother and I both having pay monthly contracts with O2 that when she has been calling me she has been being charged for this to a quite considerable amount. No other number she has been calli...

DavidJM by • Level 1: Joiner
  • 834 Views
  • 5 replies
  • 0 kudos

Blue light card discount

Why is the blue light discount not accepted with certain phones? I’ve just upgraded to an iPhone 12 pro but the discount is on airtime plan not device. Seems unfair!

Nao by • Level 1: Joiner
  • 1371 Views
  • 5 replies
  • 0 kudos

Resolved! O2 PAC Code

Hello everyone, I was just chatting to an adviser on the O2 Chat feature however I wasn't able to get a definitive answer. What I want to know is, if I obtain my PAC Code, can I then give this back to O2 to open a new account. The reason I ask is bec...

Anonymous by • Not applicable
  • 4514 Views
  • 6 replies
  • 0 kudos
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