Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 112996 Views
  • 20 replies
  • 5 kudos

Resolved! Travelling abroad

I am going to be travelling to Kenya and Tanzania can anyone tell me if I will be able to use O2?

Smally8 by Level 1: Joiner
  • 457 Views
  • 3 replies
  • 0 kudos

Resolved! WiFi Calling on iPhone 8

Hi thereI want to upgrade to an iPhone 8 on pay monthly. WiFi calling is a good feature for me, as 4G reception can be patchy at home.I’ve noted that some of the tariffs state that WiFi calling is included, whereas others don’t mention it.Does this m...

Marcus by Level 1: Joiner
  • 834 Views
  • 7 replies
  • 0 kudos

Resolved! Using phone abroad

I am travelling to Greece can I use my phone as part of my monthly contract. If so do I need to inform O2 to activate my phone to use in Greece ?

Julieh by Level 1: Joiner
  • 569 Views
  • 1 replies
  • 0 kudos

Received a text from o2 saying I’m a platinum customer

Hi everyone I’m a bit curious here,received a message from o2 yesterday saying I’m a platinum customer and there’s a dedicated customer service team.Ive tried to find out wat it all means but can’t find any info.Does anyone know wat it all means?Than...

Resolved! S9 free tablet runaround

So I'm now on day 41 after my qualifying purchase and nothing.. I contact o2 and they don't have a clue.Many of their phoneline and livechat staff tell me the 14-40 starts after the 14 day cooling off and I need to wait 54 days total.. this is ofcour...

DeVereor by Level 1: Joiner
  • 649 Views
  • 5 replies
  • 0 kudos

Slow signal

Hi there,Has anyone been having issues with their signal in general?? I have been with o2 for years and never had any issues until now! Done a sims swap on both mine and my fiancés phone, my fiancé went into apple on Monday because something was wron...

Donika by Level 1: Joiner
  • 598 Views
  • 7 replies
  • 0 kudos

Resolved! Do new sims get sent out when upgrading to a sim only tariff?

I'm considering upgrading next month and need a new sim. I've seen sim only tarriff's that suit me but I would need a nano sim and i'm currently using a....I think micro. If I upgrade to a sim only tarriff, would they send me a new sim even though i'...

Cathe by Level 1: Joiner
  • 503 Views
  • 3 replies
  • 0 kudos

Resolved! O2 open - sharing discount?

Hi there, I'm really hoping someone can help with my confusion! I have an airtime discount as an NHS Employee, and my contract started in January 2017. I hoped that I could share this discount with my partner, but it appears that codes are only avail...

Higglette by Level 1: Joiner
  • 845 Views
  • 8 replies
  • 0 kudos

Resolved! Transferring number but keep the old contract?

Ive found a great deal elsewhere and want to transfer my o2 phone number to this new contract. However I'd like to keep the existing o2 contract on also to let my son use it as it's a pretty good deal too. If I get the pac code for my o2 contract wil...

Angie82 by Level 1: Joiner
  • 2185 Views
  • 9 replies
  • 0 kudos

Resolved! Early termination charges

I am not happy with the service from 02 and decided to leave early, I pay £21.31 per month and have got 6 months left, when I called customer service the person told me when I cancel the contract the discount is taken off and the full monthly cost is...

Patster by Level 1: Joiner
  • 702 Views
  • 1 replies
  • 0 kudos