Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How can I tell if my ‘leave request’ was ever confirmed?!

Hi, apologies if this has already been asked or if it’s a stupid question, I’m not the best at technology I contacted o2 on the 26.10.20 and said I’d like to switch to another network (I paid off my contract some months ago). I had a confusing conver...

No dispatch details but due tomorrow!

I ordered 2 Iphones for my teenagers for Christmas in mid-November. Because none of the stores are currently open for click and collect, I paid £3.99 for each phone to be delivered on a specific date,namely tomorrow afternoon, as I'm off work and kne...

Resolved! Change payment date

Hello, I would like to change my payment date as I get paid last day of month and want to pay 1st of month. I have just been billed and it is due to come out 10th of the month, will I be charged differently the following month if i change it?

o2 will not unlock my phone

I have spent the last 2 days trying to get o2 to unlock my iphone 6. Twice I have managed to speak to someone after 30+ mins on hold each time and having the line cut off whilst on hold 4 times. The 2nd call I escalated to a senior customer service r...

o2 Open - I upgraded my phone want to re add on but won't let me

I recently decided to upgrade my phone being on o2 refresh, my tariff and everything has gone through but my contract date still shows as when I originally got my previous phone.My new phone is due to arrive today but I get this error everytime I try...

Update my spread cap

Can you update my cap please

Extra minutes

HiI have, unusually, had to make a lot of use of mobile phone calls this month. I have already purchased a "one off "bolt on extra minutes. There seems to be no option to purchase an additional bolt-on. How can I do this without changing my package p...

iphone xr text issues

hi, i dont seem to receiving texts from people. its a brand new phone, number ported over earlier on today, i have made sure iMessage is turned off on the phone and iPad, also ensured its only my number that's selected on receiving and sending messag...

Lenght of contract

Hello !I took Iphone 12 pro in 6 month contract is it possible to change lenght of my contract to 12 months ?

Unpaid bill

I haven't paid my bill for3 months now but i'm going to pay the full outstanding balance, i can't seem to get through to the payments team or find a way to make an actual payment. i've been disconnected and just can't seem to sort it out

O2

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