Lost my phone - can upgrade and get a new device but need to verify account with phone number

[Kpordan]

Hi,

Title says it all. I lost my phone about a week ago and notice I have a 'free' upgrade whereby I can get a new device with a renewed contract and the old contract is paid off...

So I went through the process. Asking for a new sim and all but I have to verify with my phone number which I obviously can no longer do.

I would call the help desk but I am abroad for a while and don't have a phone that can call the O2 number. (I have bought a cheap temporary phone here).

Once the phone arrives to my home at home I can get it sent to where I am currently.

Is there any way I can get help with this?

[jonsie · Accepted solution]

You would have to call customer service to see if the upgrade team can help @Kpordan 

Also you need to report the phone and sim lost to limit your liability

Guide: Lost or Stolen O2 Device? - How to Report it 

numbers to call (Skype)

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