O2 bill

[Harveyd1982]

Paid bill but been charged twice

[MI5 · Accepted solution]

@Harveyd1982 

If you have a direct debit set up and pay manually you will pay twice.

Over payments will be a credit on your acount and be used to pay next months bill, but if a DD is in place, just leave it to deal with it.

[Harveyd1982]

So paid my bill on app and is pending in my bank account but received a txt saying not paid bill so I look at txt and asked if I used this card with last four digits so I replied yes and it took a payment so my bill has been paid twoce

[jonsie]

Did you make a payment in addition to the direct debit?

If you have a refresh contract then two direct debits are set up, one for the phone and one for the airtime

For more info

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[MI5]

As per my reply above @Harveyd1982