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Redeeming of offer

MelD
Level 1: Joiner
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Hi, 

 

When I upgraded my phone, I was provided with a deal to purchase a pair of Beats Flex Wireless headphones for £1 instead of £69.99. 

I was sent a reminder message today to claim this offer and when I clicked on the link and added my personalised discount code, it came up with an error message saying- you can’t use this promo code as it’s assigned to someone else. 

My offer code for this item expires on the 6th August so please can I have a work around for this as soon as possible please? 

Thanks, 

Melissa 

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madasaf1sh
Level 78: King of Kings
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@MelD 

 

Youi need to contact o2 and speak to them, best time to call is when they open at 8am Guide: How to find help & contact O2 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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