Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade to new tariff but keep O2 loyality discount

Hi, I would like to upgrade my O2 pay monthly to new O2 100GB tariff but I would like to roll over my O2 customer loyalty discount when applying for new tariff on upgrade. Can someone in O2 please help? Thanks

Query my data limit

I incresed my data limit on the 16th dec to 30gb but my phone says 5 and now I have no internet as data limit is saying used

Resolved! Apple Watch plan

I have a monthly plan, and want to add an Apple Watch. How much will airtime for the cellular version cost per month?

Resolved! phone

Hi l just upgrade my phone now and l choose the wrong colour phone is it OK to change to pink instead of black. Thanks

Resolved! Data Sharing

Hi, hoping someone can help. I have added my sisters device to my account in the hopes to data share as weirdly I can get a better tariff than she can even though we both have recently new Iphones, both on refresh accounts. However on the app theres ...

Unused account due to ill-health

Hello,I have an o2 account which I used until July, when I had a haemorrhagic stroke. In hospital I could not remember my phone's passcode and my Iphone became disabled, and still is. I have borrowed a phone from a family member which I now use but o...

Resolved! Upgrading questions

HiMy wife was previously with carphone warehouse on the o2 network and that 24 month contract has now ended.She is now paying just a monthly air time plan fee to o2.Can she upgrade directly with o2 or is that only for “direct” o2 customers?Also, the ...

Resolved! Online order

I ordered my new phone a month ago and a week later I got a text to tell me it was out of stock and I would get a text to let me know further details on when I can expect it. I still haven’t heard anything about a rough estimated delivery date, or an...

Dispatch

I ordered the 12 pro max last night at about half 9 i got all my legal documents and the thanks for your order ‘processing’ email, it said id get next day delivery before midnight but i havent had a dispatch email. Does anyone know how long these tak...

Resolved! outgoing calls blocked / text messages and 3G

Hi I paid my bill yesterday, both device and airtime and I am still blocked from using 3G/4G, text messages and out going calls. How is the best way to get this rectified. many Thanks

O2

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