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Anonymous
Posts: 0

Can't Auto-top up

I have been trying for several days now to add a regular monthly top-up on my pay as you go monthly. Each and every time the transaction is declined or has some fault.

I am using an overseas credit card which for some reason the website can't cater for. The web form also asked what country you are from and insists on having a London post code!

I have tried three credit cards from three different banks and all O2 customer service people blame my bank! It can't be my bank.. Three different cards from three different banks.. I don't think so!! My banks tell me my cards are in 100% order with no restrictions.
Posts: 83,203
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Registered: ‎04-01-2009

Re: Can't Auto-top up

Posts: 114,115
Topics: 569
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Registered: ‎04-04-2012

Re: Can't Auto-top up

You can only use UK bank cards.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 97,083
Topics: 757
Registered: ‎14-01-2013

Re: Can't Auto-top up

When I was on PAYG I never completed a form to use for top ups. I used 3 different cards and added each one via phone auto input (Obviously they were all UK bank cards)

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Posts: 5,063
Topics: 113
Registered: ‎19-09-2014

Re: Can't Auto-top up

I can't use any UK debit or credit cards to top up my Orange Spain PAYG online so it must be some security thing that all networks use.

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