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E Sim problem help needed

Metalhead_mom67
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My husband smashed his old phone ( iphone 12) and as I manage all the phone accounts theres alway a spare 'upgrade' somewhere. This happened to be my Son's plan. 

 

The new phone arrived and it's automatically set up the esim with my Son's number as well as the physical sim with my Husbands number. So my husband has 2 phone numbers now showing on his phone.

AND CUT MY SONS PHONE OFF in the process, he cant make calls or send texts at all. 

He's now stranded 60 miles away with no working phone. 

 

If I delete the esim will my Sons physical sim start working again ?

I dont want to completely mess the whole thing up 

phones too clever for it's own good. 

 

 

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MI5
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@Metalhead_mom67 

Your son will need to install his esim from his MyO2.

esim install.jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

@Metalhead_mom67 

Your son will need to install his esim from his MyO2.

esim install.jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Metalhead_mom67
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all of them are on my account . so if we install the esim on the iphone 12 (sons) will my husbands new iphone 15 work on the physical sim ?

 

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MI5
Level 94: Supreme
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@Metalhead_mom67 

You need to make sure you are logged into the correct number in your MyO2.

Your husbands physical sim will have a different number so should not be affected.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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