Calls when out the country

[Saf]

hi I am abroad and have switched off my mobile data but use wi-fi. someone from England just called and I did not answer yet I am being charged. why is this??

[Saf]

hi I am abroad and have switched off my mobile data but use wi-fi. someone from England just called and I did not answer yet I am being charged. why is this??

[MI5 · Accepted solution]

@Saf 

You are charged to receive calls when anywhere outside the EU.

If not answered, it will be picked up by your voicemail unless you turn it off.

This is all covered in your contract T&C's.

http://www.o2.co.uk/termsandconditions

[Saf]

I am going abroad and will be charged even if i do not answer my phone.  You said that I have to switch off voice mail.  Can I do this my end or do I need to contact O2 to do this?  secondly, if someone sends me a text will I be charged?  thanks

[gmarkj]

You need to do that - see how in the guide below @Saf 

Guide: All you need to know about O2 Voicemail 901 

If someone sends you a text it should be free

Guide: Roaming MegaGuide 

[Saf]

Thanks also... also would you know about calls.  If i switch off my voicemail do it switch it off or do i need O2 do do this as i don't want to be charged