Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Number change

How or can I change my number?

Sir by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Deposit Refund

I paid a £400 deposit when I took out this contract. I have now paid the 1st 3 monthly bill on time and this £400 is now showing up on my airtime balance on my account, how do I request this £400 to be refunded back on my debit card? Is there a parti...

30 day Sim Only and Cancellation

The end of my contract is on the 30th of October.I'm currently going to switch to a sim only 30 day contract (temporary) on the 30th of september, and leave o2 on the 30th of october. Do I have to give the 30 day notice on the same day i switch to si...

tjsmith by Level 1: Joiner
  • 1 replies
  • 0 kudos

Question regarding a security deposit

So my credit rating isn't the greatest as a few years ago I got into debt and had to get hold of a debt relief order in order to recover. I am in a much better financial situation now than I was a few years ago, however, and typically have no problem...

maxwilkes by Level 1: Joiner
  • 1 replies
  • 0 kudos

No sim

My sons iPhone has just shown “ No Sim”? He’s under our home wifi but I don’t understand why it’s saying no sim? We have took the sim out and put back in again, turned the phone on & off and nothing. We are all on O2 and our signal is ok but I don’t ...

Shez26 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No signal, local mast not working

My local mast hasn't been working for nearly a month now. 02 do nothing about it, but they still charge me for a service I cannot use! We are elderly and isolating at home in a remote area, but no mobile phone signal...Every contact option with 02 fa...

Barnie by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! 0800 977 7793 and

Hi o2 Community. I am an existing o2 customer and yesterday placed orders online (with the assistance of someone from livechat) for two new sims to move other household mobile phone numbers from another network provider to o2. I received two emails t...

Martinpc by Level 1: Joiner
  • 6 replies
  • 0 kudos

O2 Sim only and Apple Watch watch cellular

Hi, currently on Vodafone, hoping to move over to 02, looking at a sim only deal, but don’t know if I have the option to sign up to keeping my watch cellular. Currently with voda I pay £5 a month, do O2 offer this?

Abz by Level 1: Joiner
  • 5 replies
  • 0 kudos

How do I get a replacement SIM?

I am extremely frustrated by O2 and think the easiest way to resolve this it to switch to Vodafone. I have (what I think) is a very simple request: I need a Nano SIM for my new Iphone11. My current iPhone6 SIM is too big and there is no cut out for t...