Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

My surname has been misspelt

My surname on my account has been misspelt, what do I have to do to correct the spelling

barthez by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cancel O2 contract due to lack of signal without phoning up

HiI need to cancel my contract as I have no signal in the house or village where I live, despite the website saying there's good signal on my postcode.I've tried changing to 3&4G but still no signal and my phone works in other locations.Does anyone k...

Megasaur by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! First Bill

I received my SIM this morning and i have downloaded the app all seems to be working fine however i am a little confused by the info - Your Bill arrives in 29 days on October 25 Last airtime bill - bill period up to 26 September payment due 10 Octobe...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

84222 scam

Have been defrauded out of £50 (spending cap) for texts I received from 84222 I did not sign up to anything or call that number

Resolved! Payments

Hi, my contract ran out in July.. someone got in touch and offered me a 3 month deal of paying £20 untill the new iPhone 12 came out .. approx 3 months..I accepted this deal. however after just checking my payments I have not been paying £20.. can yo...

1996 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! change my number

I tried ringing o2 to change my number and phone keeps getting hung up

Gemma12 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sim card

I have new phone and new sim card what do I do to activate sim card please

Charl2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upgrade

Hy my name is Vlad-Teodor Movileanu and i have the sim whit your company on contract can you let me know when can i make the upgrade for the phone please!Thanks

My number has not been transfered

Hi there I have had a new phone with a new chip I have alwasy been an 02 customer so thought it would be simple to keep my new number, and the new phone did work straight away until this morning where my network was no longer available and I can only...

Swilkins by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Apple Watch/ direct debit

Want to get an Apple Watch, and I can’t do this without a direct debit. I would like to set up a direct debit for the 24th of each month

Ellie25 by Level 1: Joiner
  • 2 replies
  • 0 kudos