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Can't make calls or receive calls

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Natnat
Level 1: Joiner
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on ‎08-02-2023 17:22

on ‎08-02-2023 17:22

Does anyone else have the same issue as this only happened after I tried to change my tarriff

 

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MI5
Level 94: Supreme
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on ‎08-02-2023 17:33

on ‎08-02-2023 17:33

@Natnat 

If you have requested a new sim, your old one will be turned off and you will be without phone until the new sim arrives.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151774 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎08-02-2023 17:33

on ‎08-02-2023 17:33

@Natnat 

If you have requested a new sim, your old one will be turned off and you will be without phone until the new sim arrives.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎08-02-2023 17:35

on ‎08-02-2023 17:35

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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