This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Can't make calls or receive calls

Go to solution
Natnat
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎08-02-2023 17:22

on ‎08-02-2023 17:22

Does anyone else have the same issue as this only happened after I tried to change my tarriff

 

Message 1 of 3
351 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 147417 Posts
  • 637 Topics
  • 28316 Solutions
Registered:

on ‎08-02-2023 17:33

on ‎08-02-2023 17:33

@Natnat 

If you have requested a new sim, your old one will be turned off and you will be without phone until the new sim arrives.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
343 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 147417 Posts
  • 637 Topics
  • 28316 Solutions
Registered:

on ‎08-02-2023 17:33

on ‎08-02-2023 17:33

@Natnat 

If you have requested a new sim, your old one will be turned off and you will be without phone until the new sim arrives.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
344 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
  • 93403 Posts
  • 610 Topics
  • 6991 Solutions
Registered:

on ‎08-02-2023 17:35

on ‎08-02-2023 17:35

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 3
342 Views
0 Kudos
Top Kudoed Authors
View All
Top