Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Appalling customer service and no useful advice

I was issued a PAC code by Tesco Mobile (O2 based service) which I used to come to O2. The mobile reception was still bad (I thought my phone was defective initially) so I tried to leave O2 within 14 days. I managed to return the handset and have bee...

Resolved! claim my rewards

How do I claim my rewards dont want to save it

Device return and CCA cancellation

Morning all, I've decided to stay with o2 and subsequently upgraded my phone and took out a new plan for a watch. After about half a day I decided that Android wasn't for me so I contacted o2 on 202 a few days ago and they arranged for the handset to...

Unableto send texts

Hello, I have just changed from "pay as you go" to "pay monthly". The sim seems to work fine, I can make and recieve calls, and I can receive texts. But, I cannot send texts. I have followed as many guides as I can, and have just followed a complete ...

Resolved! Returned item not removed from the account

I ordered an upgrade for my husbands phone on my account on 21st Sept. On arrival the phone would not join the network despite a range of SIMs from working phones which worked on being returned to their original phones. Spoke to Technical people who ...

Resolved! O2 Won't Cancel Loan on a Returned Item

Hello all, I'm at my wit's end with an issue here so I'm hoping one of the account advisors on here can maybe help me. On 10 September, I purchased a Galaxy Watch 5 on a pay monthly contract from a O2 Manchester Market Street. After having an allergi...

Resolved! Accounts

Hi, I have had 3 monthly sim only accounts for a while now, (my own and 1 for each of my 2 sons) I pay the bills but they have their own ‘my o2’ usernames and passwords to see their use etc.I just purchased a 4th sim for my wife, however this number ...

Resolved! Data Usage....have I been hacked?

On about 4th of this month I had a notification from o2 saying I'd used all my data allowance......impossible at least willingly, my data usage showed a mere 65mb used. Mobile data now not working and when I try to sign in to mobile data on my phone ...

Resolved! Upgrade through mobile phone direct

Can anyone tell me I am due for an upgrade currently on an o2 contract through mobile phone direct. If I upgrade directly through mobile direct do I need to cancel old contract with o2

Resolved! Swap to Sim only monthly, from PAYG

After many years with o2 on PAYG, i decided to move over to Sim Only, pay monthly. I have paid and Sim will be here today sometime, and o2 have already sent an email telling me what my new mobile number is. I want to keep the number i've had for many...

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