Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Keep your number

I have recently joined O2 and I gave my PAC to keep my number when I bought the SIM, one week ago. I haven't been ported yet, is there anything else I should do? When will my number be ported?

Resolved! New phone

Hi. If I want to get a new o2 phone from a different company but keep my number what do I need to do?

Resolved! Sim hasn't arrived

Still waiting on a sim card I ordered on Wednesday 30th November. Can you please let me know if there is a problem as I need this ASAP. Order no. ms-xxxxxxxxxx Louise [Mod edit: Please do not share personal details as your posts are visible to the pu...

Resolved! My phone is not working. I have insurance does it cover a replacement?

Does my insurance cover a replacement phone if it stops working?

Resolved! Poor voice quality on E14

O2 has never been brilliant when it comes to voice quality on calls but recently (last 2 weeks) it is barely usable. Anyone around E14 that can confirm this? Three different phones, two different O2 lines and all are bad.

Resolved! trying to change from Tesco to o2 and keep my number. When I ask for a code o2 say they have sent il

Do I have to leave my Tesco sim in my phone for the change, as O2 say they are sending my code to their new sim's number.

Resolved! Airtime tariff

I am bemused that my sons tariff has a £10 more expensive than the contract said. I recently upgraded his phone and the new airtime tariff was set at £14 per month. However this month it is £24 and with no purchases I am at a loss to why this has hap...

Resolved! No signal for weeks

Hello my husband and I are with O2 and we never have any signal at all at our home address. this means we cannot make or receive work calls, we cannot make or receive important calls regarding our newborn from the hospital and doctors, it means after...

Switching Tariff From Big Bundle to Rolling Plan

Hi I recently switched plan for Big Bundle to Rolling Plan. Was told that the plan would switch after Big Bundle ended but didn’t switch. Contacted O2 Twitter but hasn’t helped whatsoever and now hasn’t responded for a few days after I’ve provided ev...

No mobile network for 4 days in Dawlish, Devon

for the last 4 days I have not been able to connect to the mobile network in Dawlish. Is anyone else experiencing an issue. I have been on the online chat and they have not been able to provide an answer other than it is very busy. If i restart my ph...

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