Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! contract

hi how much would i need to pay if i ended my contract

Resolved! Fraud

02 are committing fraud by taking orders for apple watches with a promise of next Day delivery . When you have committed to the watch and sign the documents you are then told it’s out of stock . 02 must be held accountable for this !

Resolved! Switch Up - Question

Hi all Ive searched but can’t seem to find an answer. I have switch up on my new IPhone 14 Pro max but am now wondering if I have made a mistake re setting up the contract. I didn’t want 36/48 month contract so I paid a £500 upfront payment to reduce...

Resolved! Account not activated

How do I activate my account? I am with virgin and o2 and am trying to use the app. I can log on through the myo2 website fine but whenitryyo use the app it is saying account not activated. Also when I go to 'manage my details'it is sending the codes...

Resolved! Switch up

Hi does anyone no if using switch up in store whether you can pay an upfront payment to lower monthly cost?

Resolved! No calls no texts no internet

O2 suggest a new sim 2 days ago now I have nothing working

Resolved! Creditfilereferal

Hi it’s a long story but I’m not with o2 anymore; I was advised to cancel my direct debit by o2 advisers, 1 October it was due, on the 4th October I got an email late payment not for the usually amount, I called paid it and wanted to speak to a manag...

Resolved! Complaint

I have contacted CX twice on the subject of a refund and credit that was due to be added to my account. I now am unable to contact them in app at all. I want out, I have had complaint after complaint and the standard of response has varied from non e...

Resolved! Credit Reporting

Hi, I've had an kngoing issue with o2. I closed an account I had for years due to a series of mistakes made on o2's behalf. My account was closed fully paid off, however through an error I was continuing to be billed. After a lot of back and forth th...

Resolved! Bill

I have had my new bill today and it has quadrupled I have sent a text for someone to sort out but it has been over four hours poor poor service.

O2

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