Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 272004 Views
  • 2 replies
  • 2 kudos

Resolved! new customer sim only

good morningim a new customer and ordered a sim only on the 24/11/22i see on the 24/11/22 a credit check was completed on me, but 1 week lateri have not recieved anything from o2 if if my order is being processed.i find this already a bit concerning ...

jay0000 by Level 1: Joiner
  • 822 Views
  • 4 replies
  • 0 kudos

Resolved! Signal!

Hi so on my new pixel pro 7 when I have wifi on and when I look at my signal I have this ! With it don't understand where it's coming from ill try n send a picture for you to see  

Screenshot_20221130-225830.png
Pipstop78 by Level 12: Nimble
  • 974 Views
  • 4 replies
  • 0 kudos

Black Friday tariff upgrade

i upgraded to 50gb for 12 pounds per month (100gb because of volt) part of the offer was the first 3 months was free. will this show as £0.00 next time its due or £12 because the existence of the deal isn't shown on my account.

Arasheed by Level 6: Acolyte
  • 729 Views
  • 1 replies
  • 0 kudos

Resolved! Transferring number

Hi, I have submitted twice to keep my existing number however it's not transferring over

Cancelling in the 14 day period

What is the correct procedure for cancelling a number during the initial 14 days? I've tried all social media messaging options but the messages do not get read, so i've called this morning on 0344 809 0202 and each time i'm told they can't cancel th...

B1336789 by Level 1: Joiner
  • 708 Views
  • 3 replies
  • 0 kudos

Resolved! Payment through my app

How do I claim money off my app that I have mistakenly put on

Andeejay by Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch re enabling plan after reset

I accidentally pressed the wrong butting when I reset my watch so i now need to reconnect my watch. It’s the cellular version series 8. As I clicked leave plan rather then keep plan can any one help as nobody seems to understand what I mean when I ri...

Vicky11 by Level 1: Joiner
  • 450 Views
  • 1 replies
  • 0 kudos

Resolved! Change handset.

Hello, I recently collected my handset upgrade 11/11/2022 and so far it’s been a great handset. However, I didn’t do enough homework and think the iPhone 14 pro or pro plus would suit me better. is there a way to change handsets? It’s damage free and...

Phil32 by Level 1: Joiner
  • 913 Views
  • 4 replies
  • 0 kudos

Resolved! Problem with switching to rolling plan

Hi, earlier today I switched from a Big Bundle plan to a Rolling plan. However, I haven't received any notifications (eg. an email or SMS or change in O2 account) regarding this change, and my plan is still set to Big Bundle, however, I have been cha...