Order Placed but heard nothing.

[NIrons]

I Placed an order on the 4th December 2021. Order No [Personal details removed]. Received the confirmation via email, but since this day have not heard or received anything. I did call them on the 10th and was told 'I will put a note on it to get it prioritised', still nothing heard. Anyone else have this problem, how do I resolve it?

Thanks 

[TallTrees]

Hi there @NIrons 

The item is probably out of stock.

You could check here again:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

[NIrons]

I don't have any kind of social media I'm afraid.

[TallTrees · Accepted solution]

Nor me ~ @NIrons 

Well the other way is tedious here:

Guide: Coronavirus Community Help and Support 

If you have an order out they will let you know eventually when it is on it's way.

Good Luck and best wishes 

PS best to remove your order number in case of scammers etc. this is an open forum.

Use edit button top right hand corner. 

[jonsie]

Hi 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you –

See links below

Or you can call them on 0800 081 0255