Solved: Calls when out the country

Saf · ‎06-06-2021

hi I am abroad and have switched off my mobile data but use wi-fi. someone from England just called and I did not answer yet I am being charged. why is this??

MI5 · ‎06-06-2021

@Saf

You are charged to receive calls when anywhere outside the EU.

If not answered, it will be picked up by your voicemail unless you turn it off.

This is all covered in your contract T&C's.

http://www.o2.co.uk/termsandconditions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Saf · ‎06-06-2021

hi I am abroad and have switched off my mobile data but use wi-fi. someone from England just called and I did not answer yet I am being charged. why is this??

MI5 · ‎06-06-2021

@Saf

You are charged to receive calls when anywhere outside the EU.

If not answered, it will be picked up by your voicemail unless you turn it off.

This is all covered in your contract T&C's.

http://www.o2.co.uk/termsandconditions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Saf · ‎14-12-2021

I am going abroad and will be charged even if i do not answer my phone. You said that I have to switch off voice mail. Can I do this my end or do I need to contact O2 to do this? secondly, if someone sends me a text will I be charged? thanks

gmarkj · ‎14-12-2021

You need to do that - see how in the guide below @Saf

Guide: All you need to know about O2 Voicemail 901

If someone sends you a text it should be free

Guide: Roaming MegaGuide

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Saf · ‎14-12-2021

Thanks also... also would you know about calls. If i switch off my voicemail do it switch it off or do i need O2 do do this as i don't want to be charged

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