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Placed order for upgrade.

LHarr30
Level 1: Joiner
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on ‎05-06-2025 10:54

on ‎05-06-2025 10:54

Hi,

 

I placed order for upgrades on new phone. Received emails then received one to say credit check in place and get back to be within 24hrs. Now been 72hrs and absolutely nothing and basket saying empty but if I remove from basket says need to start again. 

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MI5
Level 94: Supreme
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on ‎05-06-2025 10:57

on ‎05-06-2025 10:57

@LHarr30 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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