My Virgin Media package deal, which included my O2 SIM, was coming to an end in April 2025. I was able to agree a new deal with them. The Virgin agent informed me about an O2 SIM card included as part of the package. I explained that I already have one and have done for some time via my Virgin Media package, and that I don’t need a second one. I was told its included and its free. I said I didn’t need a second free one. I was again assured it did not matter.
Fast forward a number of weeks now and I see I am being billed twice by O2 for 2 SIM cards. My original one I use and was happy to keep, and now this second one added to my new package which I didn't want.
I am trying to cancel this second SIM card / number with O2 but they want an early termination fee of £344.74! This is completely unacceptable!
O2 customer service just keep telling me I need to pay the ETF to get out of the contract. I did not sign up for it. The number has never been activated nor used.
Anyone know what the best way to solve this is? Thanks.
