Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

just had a call from number 54 321

Just had a text from54 321 saying that we have been unable to charge you for this month. Is this scam as all looks okay on my accountMichael

Gunner12 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Bill Payments

I've just been charged £80 for travelling abroad, however, my phone was on airplane mode for the entire week! I can't seem to sort this out online and no one will talk to me on the phone about it so I'm pretty stuck with how to get this money back. A...

Millie24 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Order help

Ordered a new phone online 2 days ago all went through upfront costs paid. Everything sent over contract agreement everything. No phone delivered on said date no further emails at all from 02 either IV spent 24 hrs trying to get through on the phone ...

Resolved! Scam or not??

Hi all I have just received a text, asking me to update my payment details. I was just wondering if anyone else has had anything similar and whether it is a scam or genuine. I have looked at my O2 account and everything seems fine, but I am still con...

Connection problem or invalid MMI code

HiI have an unlocked Samsung S7 Edge with an O2 pay monthly SIM card.My answer phone kicks in too early so I am trying to lengthen it by typing **61*901*11*30# but keep getting connection problem or invalid MMI code.I have restarting, starting in saf...

Help11 by Level 1: Joiner
  • 1 replies
  • 0 kudos


so after days of trying i thought finally, my cards been accepted.. wrong, they took £40 upfront and didnt send confirmation email, once again said my details were incorrect how if they have took money!!!! To make this better i have no way of contact...

kels111 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Keep My Old number

Hi I have just recieved my new sim card and I want to keep my old number. I have filled out the form online with PAC etc but there are some details in the form which I do not have such as I did my sim card order through cannot get thr...

Jenny by Level 1: Joiner
  • 2 replies
  • 0 kudos

Samsung S20 ultra

Anyone any clue when we might have some word on when the ultras will be delivered? Feel totally in the dark

AdelevdL by Level 1: Joiner
  • 8 replies
  • 0 kudos