Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unable to collect from collection point.

Can anyone advise me what will happen, I’m having a nightmare. So I’m disabled and have a sign on my door informing any deliveries to be patient. DPD came to deliver my upgrade and didn’t wait for me to get to the door. I contacted them straight away...

Resolved! Using phone in Turkey

l am finding it a bit tricky to get the info I need on line, how to I get a roaming package for a holiday in Turkey.I would prefer to have the use of phone without worrying about charges.Looking for the easiest way to purchase this.ThanksDave

Resolved! Can My imei number be blocked for non payment-After setting up DRO through Stepchange?

Blocking 9

I want to pay my bill but because I am paying late, my o2 doesn’t work

I am trying to log in so I can pay my bill but I have no access to the app due to failure of payment

Resolved! Pay monthly problem

I tried to get a monthly contract for airpod generation 3 and at the end it popped up with this: When you join O2, a credit scoring system is used to check your application. Your score must reach a certain level before we can process your order. This...

Resolved! Can’t pay via card online or app

I’m trying to pay online but there seems to be a technical issue

Resolved! Why are you trying to charge me for two subscriptions from my account?

Why are you trying to charge me for two subscriptions from my account if I asked to close the contract I don't want to use your services

Resolved! Data usage history

Hi, I just phoned O2 and they told me I used 4GB of data last month. My O2 app says I have 9.78GB left out of my 10GB allowance which renews in 5 days. I know I only ever use around 500MB each month. How can I find my data usage history please? I've ...

Resolved! Lost phone so can't reach O2

Hello, I lost my phone and need to communicate that to O2 but can't since I'm without my only mobile. I looked at O2's website far and wide and haven't seen any email address, so I'm practically unable to communicate with them.I also can't access the...

Resolved! Cancelling contract

I've just bought a contract phone online two days ago - just realised I can't find my passport so im unable to pick it up. The guy said he can't do anything before I cancel my current contract. My current phone is broken and I seriously don't know ho...

O2

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