Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 453843 Views
  • 2 replies
  • 2 kudos

Porting from Vodafone

On Monday 13 December my new phone arrived along with the sim. Followed all the instructions and waited 24 hours for my number to transfer, the temp number became invalid and my account was updated with my old number. However the phone did not work s...

Kevin67 by Level 1: Joiner
  • 1682 Views
  • 7 replies
  • 0 kudos

Resolved! Change my number

I want to change my number 

Roymacp20 by Level 1: Joiner
  • 790 Views
  • 1 replies
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Resolved! Get out of contract

I switched to O2 a month ago but the network is atrocious! I rarely have phone signal or 4G. I took out a 24 month sim only deal but I can’t suffer 2 years of this. Is there anyway I can get out of this contract?

Ricky-A by Level 1: Joiner
  • 615 Views
  • 1 replies
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Resolved! Phone not charging

My Samsung A71 isn't charging. It isn't even a year old. It's a brand new charger, no dirt or debris and not dropped etc!

Resolved! O2 Travel in Inclusive Zone

I'm looking at upgrading to a new sim-only plan that will include O2 Travel in Inclusive Zone bolt-on for an upcoming US trip. The only reference I can see on new sim-only plans to O2 Travel in Inclusive Zone is with Volt. Is there any way to get thi...

Barneyb by Level 1: Joiner
  • 1285 Views
  • 1 replies
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Resolved! Unexpected Extra Charge After Leaving

Hi Can someone explain to what has happened or what I did wrong. I recently left O2 after a 2 year contract which ended on 25 November. This was my first contract, which I only signed up to as I received a large amount of cashback as I am a very low ...

Resolved! Help me

I need help

Resolved! Update Billing Address Not finding Flat number

Hi, Just moved into a flat. I'm trying to update my billing address. It's finding the house number but it's not finding the flat / door number. Thanks.

adavid3 by Level 1: Joiner
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  • 1 replies
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Resolved! Re: Request A New Sim Card

Dear Sir/Madame,I’m hereby writing to you to request a New SIM card as I have lost my Sim Card pls can I request a New Sim Card to be send to my address. Thank you

RASHID by Level 1: Joiner
  • 647 Views
  • 2 replies
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Resolved! copies of previous bills

How do I download copies of previous bills, I need previous 18 months. Used to be able to download them, I can now only get previous 6 months. When did this change??

Bryan26 by Level 1: Joiner
  • 609 Views
  • 1 replies
  • 0 kudos