Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Viewing past bills

I am trying to view previous bills for a phone that was on my account. The number was transferred to another provider last week. The number was removed from my account and I need to view November and December's bills for that number. Any ideas?Thanks

Resolved! Spammed by bill notifications

Hi, I've been an O2 Pay Monthly customer for many years.Every month I receive a text message and an email from O2 telling me that my bill is ready to pay. I used to have the awful My O2 app installed as well and that started sending me notifications ...

Gisnep666 by Level 1: Joiner
  • 20 replies
  • 0 kudos


I’ve paid my monthly bill 31st December midnight. My data still hasn’t reset. Why is this?

Tyler1 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Hello, i have received a email asking for a payment that was due for my old contactAll tho i did make the payment they required online, i would just like further information on this

Korey by Level 1: Joiner
  • 2 replies
  • 0 kudos

Sharing data

I’ve got loads of spare data can I share it with my husband - if I can how do i do it? Thanks

Troice by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Contract Cancellation

My current device and plan was set up through Carphone Warehouse.I am nearing the end of my contract and looked at upgrading early. They gave me the upgrade fee but you can’t get the same deal on upgrade that I was looking at.They said I should phone...

Marphie by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! o2 text from +44 7704 693778 is this a scam?

Hi, My family recieved the text below, it seems very much like a scam? From +44 7704 693778 saying: FromO2:We were unable to process your last bill. To avoid suspension on your contract , please update your billing information now. [Link removed]. Th...

Mr_H by Level 1: Joiner
  • 4 replies
  • 0 kudos