Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Temporary number

Hi so I recently moved over from EE to 02 and transferred my number over which seemed to be fine I’ve got all my contacts and they can contact me on my normal number. If I contact someone else the temporary number shows up instead.Any advice apprecia...

Resolved! Hi.

Hi I've been trying to speak to someone for days to cancel my contract sim I no longer use.

Resolved! Pay off device plan

Hello I’m looking to pay off my device plan please

Keyboarx

I took out a contract for a Samsung galaxy tab and it said it comes with a keyboard case.The tablet came and no keyboard.When I checked the order it says I can claim a free keyboard. Any idea what I need to do please or will it just arrive separately...

Resolved! Can I transfer my contract to a different person and with a new phone?

Is it possible to pay off the end of my balance and transfer my contract to a different person and at the same time getting a new phone or do i have to pay off my phone and cancel my contract and open a new contract with the other person and a new ph...

Resolved! 12 pro max - phone number

Hi wondering if someone can help me.I brought my phone number over from EE and I’m not able to change my number in my iPhone settings. I was advices to go to phone - mynumber - change it - save it and reboot but this isn’t working. Any advice would b...

Resolved! Miss sold contract

I was offered 3 Months’ free when I enquired online about a sim only contract for my phone and my granddaughter’s phone. I was told they would take a payment in October and then Nov, Dec and Jan would be free. I didn’t realise I could get a transcrip...

Resolved! Sim activation

Hi, I need to activate a replacement SIM, but can only make emergency calls and cannot send or receive texts. How do I contact O2 to do this, as I don't have a landline phone and cannot get into one of their stores until next week. Thanks.

changing settings

Just inserted new sim card - changing from PAYG to monthly contract. Had email saying I can pick a favourite extra. When I tap the "head here" the phone shows the message "some permissions denied, change in settings>App" - what does this mean? and wh...

Resolved! Stolen phone

Hi there. Has anyone been ripped off like I have in the past couple of days? I ordered a Samsung S21 5G from O2, with a three year contract, and stayed home from work in order to receive my delivery on the 05/11/21. The order was supposed to be deliv...

O2

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