Miss sold contract

[Letty44]

I was offered 3 Months’ free when I enquired online about a sim only contract for my phone and my granddaughter’s phone. I was told they would take a payment in October and then Nov, Dec and Jan would be free. I didn’t realise I could get a transcript of the online conversation and now O2 say they have no record of this offer. I was deciding between a BT offer and this one and I chose O2 because of the offer of 3 months free. Has anyone else been made offers to get them to sign up, only to find O2 won’t honour them ? 

[pgn · Accepted solution]

Hi @Letty44 - 

Looks like you need to contact the O2 sales team as they can help with that – you can call them on 0800 081 0255.

Or if you use Social Media, message them on Social Media, on:

Facebook (https://o2uk.co/O2CFB) , 

Twitter (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG).

Good luck, I hope O2 can match what you were offered via online chat.

[TallTrees]

Hi there @Letty44 

Welcome to the O2 Community Forum

As with most Transcripts of online Chat you have to click "send me a transcript of the conversation by email.

We have no access to accounts here as we are a customer community.  Looks as if you will need to clarify the situation with O2 Customer Services they are available on Social Media :

If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
Facebook, Twitter and Instagram

[Cleoriff]

@Letty44 

Not sure I've heard of that before?

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[Cleoriff]

😂See how slow I type now? There were no replies when I started my post. 😂

[Letty44]

Hi - I tried social media and I truly expected a company of this size to say - oh, sorry, our mistake - but, they have no record of this they say. 

[MI5]

@Letty44 

I'll ask @O2Lisa to contact you tomorrow about this.

[Letty44]

thanks everyone. I have managed to get a copy of the transcript now 

[Cleoriff]

Good to hear @Letty44  👍

[Queenie2033]

Yes, this seems to have happened to me too.