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Calling Spain to a UK number in Indonesia - included?

Natalie27
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My UK data, minutes and texts are all included in Spain.
My partner and his 3 mobile UK phone are in Indonesia, where his data, minutes and texts also work.
Can we call eachother within our allowance? Or will we get charged?
Message 1 of 25
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jonsie
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I always understood that the call would be charged as an international call.

Message 11 of 25
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Cleoriff
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@jonsie wrote:

I always understood that the call would be charged as an international call.


So did I @jonsie and have been charged when I was in Spain and phoned Thailand.

I also thought the screenshot I showed made it pretty clear.

 

We know for a fact we would be charged if we called Indonesia from the UK.

Veritas Numquam Perit

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Message 12 of 25
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MI5
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But, you would not be charged for calling a UK mobile in Indonesia.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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As I said, I was charged for calling a UK mobile in Thailand when i was in Spain. I was also charged for calling the same mobile when I was back in the UK.

Veritas Numquam Perit

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Message 14 of 25
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madasaf1sh
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You should never be charged for calling a UK number that is roaming, as how do you know its not in the UK, even if you are in Spain you would know, and EU Rules are that calling a Spanish or UK number or even a French number are free whilst roaming
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 15 of 25
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Cleoriff
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However we aren't talking about Spain or France...both in the EU. We are discussing Indonesia (or in my case Thailand)...neither of which are in the EU. They are in the International sector. 

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Cleoriff
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I think it's better that we leave this question to be answered by @EmilieT  or @Marjo  as I'm not batting this back and forth to score points.

Veritas Numquam Perit

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Message 17 of 25
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jonsie
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That's the best option but I thought the would have been back to us before now.....

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Marjo
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Hey guys hang tight and we'll check this on our end to confirm shortly. slight_smile

Message 19 of 25
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MI5
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Will be interesting to see how O2 bill this as I can see reason for both sides of the discussion here.
I can also guess at what the answer will be.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 20 of 25
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