Calling Spain to a UK number in Indonesia - included?

[Natalie27]

My UK data, minutes and texts are all included in Spain.
My partner and his 3 mobile UK phone are in Indonesia, where his data, minutes and texts also work.
Can we call eachother within our allowance? Or will we get charged?

[Cleoriff]

Hi @Natalie27 

No, I'm afraid you calling him will incur a charge as Indonesia is not in Europe. Only calls to countries within the EU are free. 

You will be paying international rates. Please see the table below

http://international.o2.co.uk/internationaltariffs/travelling_abroad#

If you both have Wifi then you could use Messenger or Whatsapp for free.

Hope that helps and welcome to the forum

[madasaf1sh]

Actually @Cleoriff calling a UK number which is roaming comes out of your allowance as there is no way any network apart from 3 knows that the UK mobile is outside of the UK.

You would only incur charges if @Natalie27 was calling an indonesian number, however the ops partner will be charged for receiving a call.

Cheers,
Andy

[Cleoriff]

@madasaf1sh 

Not how I understood it at all. When I was in Spain and called a UK number in Thailand I was charged.

Hence my response.

[gmarkj]

Might be worth calling in the experts - can you confirm which of the below is correct @EmilieT @Marjo:
An o2 customer currently in an EU country calls a UK mobile number in a non-EU country.
Are they;
a) charged for making a call to the non-EU country as if they were in the UK making the call, or
b) not charged as called from an EU country to a UK number (regardless of that number's current location) is included in their allowance?

[Natalie27]

Hi,

To explain, my partner's phone contract enables him to be call and receive calls from UK mobiles within his allowance when in Indonesia. I was just wondering if this would extend to me calling him from my UK phone number whilst in Spain (included in my allowance).

Thanks!

[Natalie27]

There might be a third option due to the fact his contract allows him to use his phone normally in Indonesia, just as I can use mine in the EU.

[Cleoriff]

---

@Natalie27 wrote:
Hi,

To explain, my partner's phone contract enables him to be call and receive calls from UK mobiles within his allowance when in Indonesia. I was just wondering if this would extend to me calling him from my UK phone number whilst in Spain (included in my allowance).

Thanks!

---

Hi @Natalie27  Yes we understood that, but you have been given two different answers, so we are asking our community managers @Marjo or @EmilieT which is correct. I was posting about my own experience and know I was charged.

[AndrewH]

This is correct.

[MI5]

---

@AndrewH wrote:

This is correct.

---

You need to quote the post you are referring to or else it is a guess.