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I thought my package included European calls

SRF60
Level 1: Joiner
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I have been charged for calls in Turkey. 

I thought this was a European country with the same charges.

Please help.

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pgn
Level 77: Grand Master
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Nope - should've checked here before you travelled, I guess, @SRF60 

https://www.o2.co.uk/international/using-your-phone-abroad

Make sure to select either "Pay Monthly" or "Pay As You Go" depending on which category your O2 Service falls into.

https://www.o2.co.uk/international/o2-travel

Even Cyprus is not a safe bet: Guide: Roaming in Turkey and Cyprus 

Good luck!

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Enlli
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Turkey is NOT in the EU

Guide: Roaming in Turkey and Cyprus 

1000009884.jpg

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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