Business to personal contract

[Phill]

Just got a new 3 year contract (business)
But wasn’t told in shop that you couldn’t monitor data etc as business users can’t use my02 app
My wife left EE to join me on o2 and we’re now left unable to monitor data or calls etc
We’re very unhappy with this is there anything we can do to get chanced to personal accounts

[MI5]

@Phill 

Have a look here https://www.o2.co.uk/business/myo2business

[Phill]

Hi tried that thanks but I don’t have the option to view and manage bills as in pic only two above

[MI5 · Accepted solution]

@Phill 

Sorry, don't see your pic, but anyway, if within 14 days you can cancel otherwise you need to pay off the entire contract / device plan to change.

[Phill]

Advised from online chat to try on pc or laptop

Unable to till later
Or as within 14 days go in store to cancel