Solved: Business to personal contract

Phill · ‎24-01-2020

Just got a new 3 year contract (business)
But wasn’t told in shop that you couldn’t monitor data etc as business users can’t use my02 app
My wife left EE to join me on o2 and we’re now left unable to monitor data or calls etc
We’re very unhappy with this is there anything we can do to get chanced to personal accounts

MI5 · ‎24-01-2020

@Phill

Sorry, don't see your pic, but anyway, if within 14 days you can cancel otherwise you need to pay off the entire contract / device plan to change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-01-2020

@Phill

Have a look here https://www.o2.co.uk/business/myo2business

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Phill · ‎24-01-2020

Hi tried that thanks but I don’t have the option to view and manage bills as in pic only two above

MI5 · ‎24-01-2020

@Phill

Sorry, don't see your pic, but anyway, if within 14 days you can cancel otherwise you need to pay off the entire contract / device plan to change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Phill · ‎24-01-2020

Advised from online chat to try on pc or laptop

Unable to till later
Or as within 14 days go in store to cancel

O2

Business to personal contract

Would like to end and move away from O2

hard one! as son in Australia.

Roaming

MPN move to another o2 account

Pay monthly eSIM activation