Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Trade in, getting mixed messages...

Hi all, My device plan has less to pay than what the value of the phone is now. Many people have told me that they've gone into an O2 store traded their device in and been able to upgrade without paying. O2 have said I'd need to send the phone off fi...

Billing date

Is there a way to push back my billing date for a week?

Click and Collect refund nightmare

I ordered a new iPhone and it clearly said “click and collect today”. I was asked to pay a deposit and so I paid £375 up front. Three hours into ordering I was told “click and collect today” means from the day the store receives my order from a centr...

Cannot create an MMS on Iphone following 13.1.2 update

I have just updated my Iphone SE to 13.1.2 and I am unable to create a new MMS message. The blue box to create a new message does not react when I press it so I cannot select a contact to send a message to. Please note - I do not have IMessage on on ...

Resolved! Adding on extra phone

How do I go about adding an extra phone to my contract?

Resolved! New SIM not registered on network

On Samsung A10, old sim was 3G, new one is 4G [Edited to clarify topic title]

Resolved! Is o2 down???

I don’t have no connection /network/4G whatsoever.

Resolved! OnePlus 6t availability

Hi, just wondering if anyone had any news on when the OnePlus 6t will be available again?

Payment difficulty

Hello - i am having financial difficulties recently, and last Wednesday I suffered a stroke. I have lost my ability to talk, and having had numerous discussions with the online chat, have been advised to contact the payments team in order to stop my ...

Resolved! Using my%20phone%20in%20greece

Do I get charged for using ny phone in greece

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