Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mar 2020 Coronavirus pandemic - How can I change my tariff on a temporary basis ?

As a long time O2 customer, my average use of my O2 account is usually fairly low. I am on the minimum sim only rate. I want to do some befrending by phone during this difficult pandemic period and would like to increase my useage to unlimited minute...

Upgrading Sim only contract

Hi,I have a pay monthly sim contract that after 3 months can be now upgraded. I am interested in swapping it for another sim only contract, but now with disney plus. I checked and I can easlily add everything to basket, my only concer is... do I need...

Microsoft payment

How do I stop an Re occurring unknown payment from Microsoft using my o2 phone number. I’ve checked my Microsoft account and there is not a payment set up using my o2 number.

lost my number

I called customer service and wanted to transfer my second number from Virgin Media Company and I gave them my old number with company 02 and after two days they sent me a new sim and they stopped my old number and they told me you asked for that and...

Restrictions

My phones been restricted and won’t even allow me to ring 202 to pay I need my phone as I’m in isolation please help, I have no other phone to use to ring and live chat ain’t working please help

Data

Does extra data renew monthly or does it have to last the full contract?

video recording problem

I cannot record video outside...the button turns grey...what am I doing wrong....Samsung S20 Plus

Resolved! Text message

Had a text message saying issue with bill processing and to change payment infoHas anyone else had this

Upgrade on O2, but can't do it via Third Party

Hiya, My contract is not due until September but O2 have offered me an upgrade now and they will pay the rest of my contract. So, armed with this information, I decided to try and upgrade with a third party so that I can claim a free gift, however, t...

Resolved! Purchasing an apple watch/sim only

I currently have a sim only contract with 3 for an iphone 8 plus, I'm trying to order an apple watch with o2 but I'm having a massive problem with this pay monthly account thing. I don't know what I need to order for this to work and (admitedly I'm n...

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