Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Online store error

Trying to buy a phone upgrade on the O2 store, everytime I check out I get a "there's been a problem with our system" message. Tried multiple times across today but still get the same message. Not exactly impressed TBH

Resolved! Can't get through credit check- even after being with O2 for 20 years!

My dad was with O2 for twenty years until recently when my mum decided it would be a good idea to change network......I don't think that worked out right! He now wants to go back to O2 but they won't accept his debit card. Even though he has previous...

Resolved! Phone Numbers

Hi I have just bought a new pay monthly sim for an existing phone I have. The number that O2 have given is not to my liking. Can I have it changed? If so, could I have it changed to the number of a mobile I had some time ago and let lapse? Thank you

Resolved! Contract to PAYG

Hi was just wondering how I would go about change from contract to PAYG sim, my contract has now reached the 2 year point & already have a new phone but would not like to switch numbers.Any help appreciated

Resolved! new phone, sim only deal

why is my new phone only sending text messages and not I mesages please

Resolved! No 3G/4G for over a week

Hi i have had no 3G/4G for over 7 days now but im paying for the service - the website has said a mast is down but has been for over a week?? My partner has EE and that has been working all ok - My postcode is CT10 1DF

Mast not working

Hello, It shows that the mast in my area is no working. Should i not be elegable for some compensation. I am paying for a service that is not working.

Resolved! Voicemail 901

Is there a way of stopping Visual Voicemail like there is on EE? I don’t like it and would rather dial into 901 to listen to messages which is much clearer.Also how come you can no longer choose how voicemail notifies you of new messages. There used ...

Resolved! Lied too about "new tablet deal" from O2

Went in store to upgrade my Samsung S8 to a Samsung Note10+ a couple of months ago, under O2 Refresh. The guy who I was talking too asked if I was interested in a tablet and I declined, as I have no need for one. After declining, he then told me that...

Resolved! Discount

I’m contemplating upgrading, how do I ensure my work discount code is applied and how much discount would I get?

O2

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