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Online store error

GalenYoungman
Level 1: Joiner
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Trying to buy a phone upgrade on the O2 store, everytime I check out I get a "there's been a problem with our system" message. Tried multiple times across today but still get the same message. Not exactly impressed TBH

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Bambino
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@GalenYoungman  This is not O2. This is a customer community. We've seen other posts about problems with online payments lately. Might be a problem with the O2 site. I will tag our community managers @Martin-O2 and @Marjo to see if they can help when they come back online tomorrow.

I DO NOT WORK FOR O2



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Martin-O2
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Thanks for the mention @Bambino!

 

@GalenYoungman Are you getting this error the moment you hit checkout or is it happening during the payment process? 

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GalenYoungman
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Hi, it happens whenever I try to go to basket after choosing my upgrade plan.

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TallTrees
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Hi @GalenYoungman
Is all ok now ?
Hope so and welcome to the o2 community forum



HAPPINESS IS BEE SHAPED

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Martin-O2
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OK no problem @GalenYoungman I can get someone to look into this for you. I'll drop you a message so I can grab some details. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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