Online store error

GalenYoungman · ‎02-12-2019

Trying to buy a phone upgrade on the O2 store, everytime I check out I get a "there's been a problem with our system" message. Tried multiple times across today but still get the same message. Not exactly impressed TBH

Bambino · ‎02-12-2019

@GalenYoungman This is not O2. This is a customer community. We've seen other posts about problems with online payments lately. Might be a problem with the O2 site. I will tag our community managers @Martin-O2 and @Marjo to see if they can help when they come back online tomorrow.

I DO NOT WORK FOR O2

Martin-O2 · ‎03-12-2019

Thanks for the mention @Bambino!

@GalenYoungman Are you getting this error the moment you hit checkout or is it happening during the payment process?

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GalenYoungman · ‎03-12-2019

Hi, it happens whenever I try to go to basket after choosing my upgrade plan.

TallTrees · ‎03-12-2019

Hi @GalenYoungman
Is all ok now ?
Hope so and welcome to the o2 community forum

HAPPINESS IS BEE SHAPED

Martin-O2 · ‎04-12-2019

OK no problem @GalenYoungman I can get someone to look into this for you. I'll drop you a message so I can grab some details.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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