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Level 1: Joiner
Posts: 2
Registered: ‎02-12-2019

Online store error

Trying to buy a phone upgrade on the O2 store, everytime I check out I get a "there's been a problem with our system" message. Tried multiple times across today but still get the same message. Not exactly impressed TBH

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Level 68: Extraordinaire
Posts: 15,814
Registered: ‎31-03-2010

Re: Online store error

@GalenYoungman  This is not O2. This is a customer community. We've seen other posts about problems with online payments lately. Might be a problem with the O2 site. I will tag our community managers @Martin-O2 and @Marjo to see if they can help when they come back online tomorrow.

I DO NOT WORK FOR O2



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Community Manager
Posts: 7,294
Registered: ‎18-02-2016

Re: Online store error

Thanks for the mention @Bambino!

 

@GalenYoungman Are you getting this error the moment you hit checkout or is it happening during the payment process? 

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Level 1: Joiner
Posts: 2
Registered: ‎02-12-2019

Re: Online store error

Hi, it happens whenever I try to go to basket after choosing my upgrade plan.

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Level 31: Resolver
Posts: 5,449
Registered: ‎03-08-2018

Re: Online store error

[ Edited ]

Hi @GalenYoungman
Is all ok now ?
Hope so and welcome to the o2 community forum



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Community Manager
Posts: 7,294
Registered: ‎18-02-2016

Re: Online store error

OK no problem @GalenYoungman I can get someone to look into this for you. I'll drop you a message so I can grab some details. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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