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Level 1: Joiner
Posts: 1
Registered: ‎14-08-2018
Accepted Solution

how do i disable my phone

my phone iphone 5 got disabeled and i cant get onto it to put code in as screen got damaged then went ok nbut when  going to put my code it ,i could not access my last no of the code because of the screen ,im over seas and my head is done in  ,iv tried phoning 02 from abtoafd says hit one if you know mobile no the it just goes silent how can i get phone back to working again

 

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Posts: 79,186
Topics: 707
Registered: ‎14-01-2013

Re: how do i disable my phone

Hi @1967

Unless there is anywhere abroad who can fix that screen then you are stuck really.

Even if you managed to contact customer services they wouldn't be able to repair the phone.

 

If you have access to WiFi you could contact Live Chat but they couldn't repair the screen.

https://www.o2.co.uk/contactus

Contact for Apple who may be able to advise you further https://support.apple.com/en-gb/contact

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Level 1: Joiner
Posts: 4
Registered: ‎21-09-2015

Re: how do i disable my phone

How do I contact 02 as they have closed my account and I need to pay
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Posts: 94,492
Topics: 542
Solutions: 12,018
Registered: ‎04-04-2012

Re: how do i disable my phone

@Dawnythompson 

Contact methods here Guide: How to find help & contact O2 

Partying your bill here Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)