cancel
Showing results for 
Search instead for 
Did you mean: 

Online store error

GalenYoungman
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Trying to buy a phone upgrade on the O2 store, everytime I check out I get a "there's been a problem with our system" message. Tried multiple times across today but still get the same message. Not exactly impressed TBH

Message 1 of 6
1,619 Views
5 REPLIES 5

Bambino
Level 78: King of Kings
  • 19899 Posts
  • 961 Topics
  • 2854 Solutions
Registered:

@GalenYoungman  This is not O2. This is a customer community. We've seen other posts about problems with online payments lately. Might be a problem with the O2 site. I will tag our community managers @Martin-O2 and @Marjo to see if they can help when they come back online tomorrow.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 6
1,612 Views

Martin-O2
Community Manager
Community Manager
  • 8024 Posts
  • 751 Topics
  • 93 Solutions
Registered:

Thanks for the mention @Bambino!

 

@GalenYoungman Are you getting this error the moment you hit checkout or is it happening during the payment process? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 6
1,565 Views

GalenYoungman
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, it happens whenever I try to go to basket after choosing my upgrade plan.

Message 4 of 6
1,556 Views

TallTrees
Level 45: Knowing
  • 8817 Posts
  • 86 Topics
  • 273 Solutions
Registered:

Hi @GalenYoungman
Is all ok now ?
Hope so and welcome to the o2 community forum



HAPPINESS IS BEE SHAPED

Message 5 of 6
1,531 Views

Martin-O2
  • 8024 Posts
  • 751 Topics
  • 93 Solutions
Registered:

OK no problem @GalenYoungman I can get someone to look into this for you. I'll drop you a message so I can grab some details. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 6
1,515 Views