Solved: Phone Numbers

Hil · ‎02-12-2019

Hi

I have just bought a new pay monthly sim for an existing phone I have. The number that O2 have given is not to my liking.

Can I have it changed?

If so, could I have it changed to the number of a mobile I had some time ago and let lapse?

Thank you

MI5 · ‎02-12-2019

@Hil

You are allowed 1 free number change but unless you buy a specific number from ebay, amazon etc, you cannot choose.

The number you previosly had may not even be available now as it could have been reallocated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-12-2019

@Hil

You are allowed 1 free number change but unless you buy a specific number from ebay, amazon etc, you cannot choose.

The number you previosly had may not even be available now as it could have been reallocated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Hil · ‎02-12-2019

Thank you for your reply.

The phone number I previously had just beeps (about 1 sec apart) when I ring it. I think that would indicate that no one is using it.

MI5 · ‎02-12-2019

@Hil

It won't hurt to ask. You might get lucky

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-12-2019

@Hil

Also was the number you want to retrieve originally issued by O2 or another provider, if it was another provider you will have to contact them as it will have been repatriated when it was disconnected.

Be prepared to have to pay £10 to have it attached to a PAYG SIM to allow you to port it out.

Look here https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/numbering/numbering-d... for details on the allocations if you are not sure. (Microsoft Excel spreadsheet)

Martin-O2 · ‎04-12-2019

Please give us an update on this one @Hil! I'm interested to hear how it turns out.

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