Solved! Go to Solution.
I joined O2, initially (during the joining process) everything went well. Until.... the switch from Orange to O2 happened.
I live in the BN2 postcode (Kemp Town telephone exchange - Lewes Road area). It's an urban area, not the wilderness.
I have no 3G on the ground floor of my house and very sketchy signal upstairs.
I could live with that as I have WiFi.
However, I have no BASIC TELEPHONE SIGNAL either. Which means that the only way to use my phone is via the TU GO App.
By the time my phone was dispatched and delivered (over a weekend) I had 2 days to cancel - I didn't because I'm in the process of selling my house and those 2 days were crucial and I needed to be contactable when away from a landline. So now I'm stuck with a network that offers really rubbish coverage for the next 2 years.
I don't even know if I'll get signal in the house I'm trying to buy - according to the map I should, but according to the map I should get signal in my current house, too.
How can one of the UK's biggest networks have such rubbish coverage? And why?
You have 7 working days to cancel from the day after you get the phone.
It's always wide to check for the signal before changing networks.
I went to the O2 shop and they checked and because my number took 3 days to be transferred from Orange (instead of the 24 hours I was told initially - maybe because it was across a weekend?) I had 2 days. Received phone on Friday - number only started to work at about 6 PM on Monday.
By Tuesday PM I started to worry and went to the O2 shop. Effectively I would have had to cancel by Thursday, leaving me barely 2 days to make a decision, at a time when, as I said before, I really needed to be contactable on my number.
The TU Go app is something, but I still find it staggering that a major network like O2 has such poor signal in an urban area like Brighton.
Trust me I won't make that mistake again - I had taken good signal for granted. Now I have 2 years of this to enjoy.
There have been many posts in the forum of people having difficulty porting over from Orange, and I believe that the faults have mostly been from Orange, so you can't really blame O2 for that. I can understand your dismay with the signal you're getting, and I agree it should be better, but in fairness, taking the signal strength for granted and not doing your homework can't really be down to O2. Had you looked in the forum before you switched you would have been aware of the problem. This thread has been going since last March.
Track usage, upgrade and get support with the My O2 appDownload My O2