cancel
Showing results for 
Search instead for 
Did you mean: 

Bills

Jess8
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I've been charged twice for my bill and I can't get through to customer service. What can I do?
Message 1 of 4
866 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 143406 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Jess8 

All numbers here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
854 Views

Bambino
Level 84: Resplendent
  • 22941 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Jess8 Are you on a Refresh contract? If so, there are two charges. 

https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 4
842 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi there @Jess8 , as it's been a few days I hope you got everything sorted out with your bill in the end and found out what the extra charge was, but don't hesitate to come back and let us know if you have any additional questions for the community. 

Message 4 of 4
771 Views