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Level 1: Joiner
Posts: 1
Registered: ‎02-06-2020

Bills

I've been charged twice for my bill and I can't get through to customer service. What can I do?
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Posts: 101,778
Topics: 549
Solutions: 12,969
Registered: ‎04-04-2012

Re: Bills

@Jess8 

All numbers here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 67: Unsung hero
Posts: 15,301
Registered: ‎31-03-2010

Re: Bills

@Jess8 Are you on a Refresh contract? If so, there are two charges. 

https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

I DO NOT WORK FOR O2



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Community Manager
Posts: 6,985
Registered: ‎23-07-2014

Re: Bills

Hi there @Jess8 , as it's been a few days I hope you got everything sorted out with your bill in the end and found out what the extra charge was, but don't hesitate to come back and let us know if you have any additional questions for the community. 

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