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Bills

Jess8
Level 1: Joiner
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on ‎02-06-2020 13:30

on ‎02-06-2020 13:30

I've been charged twice for my bill and I can't get through to customer service. What can I do?
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MI5
Level 94: Supreme
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on ‎02-06-2020 13:34

on ‎02-06-2020 13:34

@Jess8 

All numbers here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
In response to MI5
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on ‎02-06-2020 13:42

on ‎02-06-2020 13:42

@Jess8 Are you on a Refresh contract? If so, there are two charges. 

https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

I DO NOT WORK FOR O2



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Marjo
Former Staff
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on ‎09-06-2020 12:33

on ‎09-06-2020 12:33

Hi there @Jess8 , as it's been a few days I hope you got everything sorted out with your bill in the end and found out what the extra charge was, but don't hesitate to come back and let us know if you have any additional questions for the community. 

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