Solved: Re: Bills

Kev66 · ‎23-05-2018

Hi I have phone 02 every month with the same complaint I have cancelled receiving paper bills but still getting them how can I get them to stop sending them
HELP

MI5 · ‎23-05-2018

Only customer services can make changes to your account http://www.o2.co.uk/contactus
You could also make a complaint which might have more effect. Complaint details on same link as above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-05-2018

Only customer services can make changes to your account http://www.o2.co.uk/contactus
You could also make a complaint which might have more effect. Complaint details on same link as above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-05-2018

If you are still being charged for paper bills then you are due a refund.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

pgn · ‎23-05-2018

Those that don't do, and them as do, don't.

As @jonsie says, make sure you claim the £1.50 paper billing surcharge back for every bill sent since you asked to be taken off paper billing...

Tweet to @O2 to get someone's attention!

Links to O2 Social Media Team here

EmilieT · ‎25-05-2018

Hi @Kev66, and welcome to the forum Have you made any progress on this with the advice above? Let us know if you need more help!

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