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Level 1: Joiner
Posts: 1
Registered: ‎23-05-2018
Accepted Solution


Hi I have phone 02 every month with the same complaint I have cancelled receiving paper bills but still getting them how can I get them to stop sending them
Posts: 117,599
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: Bills

Only customer services can make changes to your account http://www.o2.co.uk/contactus
You could also make a complaint which might have more effect. Complaint details on same link as above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Bills

If you are still being charged for paper bills then you are due a refund. 

Posts: 18,206
Topics: 144
Solutions: 111
Registered: ‎11-04-2012

Re: Bills

[ Edited ]

Those that don't do, and them as do, don't.

As @jonsie says, make sure you claim the £1.50 paper billing surcharge back for every bill sent since you asked to be taken off paper billing...

Tweet to @O2 to get someone's attention!



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Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Bills

Hi @Kev66, and welcome to the forum slight smile Have you made any progress on this with the advice above? Let us know if you need more help!

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