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Level 1: Joiner
Posts: 3
Registered: ‎16-05-2018
Accepted Solution

Different billing address to registered address

Is it possible on pay monthly (sim only) to have a different billing address displayed on the bills/invoices to the registered address where I live and the phone is registered?

Many thanks in advance.

James
Posts: 76,561
Topics: 480
Solutions: 8,827
Registered: ‎04-04-2012

Re: Different billing address to registered address

Not entirely sure that’s possible @James10 but call 202 and ask customer service
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 51,332
Topics: 597
Registered: ‎14-01-2013

Re: Different billing address to registered address

I'm sure they wont be able to do that @James10. The first question they will ask is 'have you moved'

However, you can only ask. https://www.o2.co.uk/contactus

Don't use live chat...

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎16-05-2018

Re: Different billing address to registered address

That’s a shame. I will only sign up if the bill can be addressed to the company but be in my name and registered to my home.
Posts: 76,561
Topics: 480
Solutions: 8,827
Registered: ‎04-04-2012

Re: Different billing address to registered address

As I said, best to call and ask or check in your local store.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 1: Joiner
Posts: 3
Registered: ‎16-05-2018

Re: Different billing address to registered address

I was hoping someone on here could help me, otherwise I would have gone to the store in the first place.
Posts: 51,332
Topics: 597
Registered: ‎14-01-2013

Re: Different billing address to registered address


@James10 wrote:
I was hoping someone on here could help me, otherwise I would have gone to the store in the first place.

Sorry @James10 we are all customers like yourself. O2 are the only people who can advise you properly

 

*The Game Is On*


Level 7: Part Timer
Posts: 301
Registered: ‎12-06-2014

Re: Different billing address to registered address

[ Edited ]

@James10 wrote:
I was hoping someone on here could help me, otherwise I would have gone to the store in the first place.

I can't help thinking it would have been easier if someone had just said 'no, it's not possible', but we are here to help after all.... Sooo

 

I think you are going to struggle with this whoever you ask, whether here, or by phone, or in store,  same with O2 business or any of the other operators even the business specific ones. 

Worse with O2 due to the splitting of device plans and tarrif plans and customers myO2 credentials not havin a postal address requirement whilst still overarching the customer's contract, tarrif, device, SIM only and payg plans that may or may not have that requirement. So the billing address is linked to the number first and then the customer.....

With me so far? 

In general:

 

1) Paper free billing - no one is sending bills out to anyone any more. All that happens is payments are requested and paid, electronically - everyone on post pay is given access to online account checkers and bills have become 'notional' - you can still drill down to the actual PDF but often it's just a mirror snapshot of what you can see online ; esp true with EE and Voda. Prepay don't need bills and the linking of a postal address to an account are only really needed for credit checking, and as back stops for device plans and holding people to contract terms.

2) billing systems, as we used to understand them are in the arc - 02 (small) buisness customers are now struggling to get any kind of VAT invoices on device plans cos mostly , VAT information is also transmitted electronically, so functionality is being cut back. Operators are basically abandoning them in the light of 1) & 3)

3) it costs £120 to process a paper invoice but only £12 for the equivalent e-commerce/ e-payment bulk transaction so large business customers don't want them. Individuals don't use them, medium businesses are going paper free, so only small business customers may have a need. And O2 treat them like individual customers and have pulled the rug out by canning VAT invoices.

Still with me?

 

4) So you can discount the larger players O2, Voda EE and so on... its not impossible that a business specialist nvno operators would talk to you about having different postal billing address to user addresses if you approched them with a 50 line deal but for a single SIM only plan they wouldn't give you the time of day.

5) For SIM only no one cares about the phone in any case - you could put the sim into a draw for a year and just have the bills paid and no one would bat an eyelid, no one will ever ask for the sim back

Finally 

 

6) if your employer is going to be paying the bill for the sim (and I guess that's why you are asking,) why wouldn't you want your name and  their address on the bills that you are going to have to download every month and get them to pay?

That way if they don't pay no one's banging on your door and s0dding up your credit history!

 

NB if you go to a shop they will tell you pretty much anything you want to hear if it means making a post pay sale, so don't say you werent warned if you end up being billed differently to what you thought you'd agreed with the sales person..

 

Android (Huawei, Huawei, Sony, HTC ) Wear OS (Huawei) Windoze (Nokia) Not Samsung or iOS


Unintended Consequences : It's the Law!


Have been a (more or less) continuous customer of Cellnet's since 1998 & not here to make friends. If you don't like what I post, don't read it. I post within the rules, and guidelines.
I take a very caustic view of the dichotomy between how corporations like O2 would like to be perceived and how they operate, in reality. And am here to help fellow customers hold O2 to account - O2 claim this is what they want.

No part of the opinions and information provided in this post constitutes financial, legal or other professional advice, nor should it be construed as such. It is general in nauture and does not offer any undertaking or guarantee, either expressly or implicitly, including any liability whatsoever towards third parties.

Community Manager
Posts: 294
Registered: ‎18-04-2018

Re: Different billing address to registered address

Hi @James10 slight smile It's been a while since you last posted, have you made any progress on this? Do you need further help?

 


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Community Manager
Posts: 294
Registered: ‎18-04-2018

Re: Different billing address to registered address

Hi @James10, I hope you got this sorted since you last posted slight smile

 

Just to be sure you get the info you need, I have also checked on my end and found out that you can only have one address on your account. The exception is for a delivery where you can specify an "alternative address", but you cannot have  multiple addresses on your account on a regular basis.

 

Hope it helps!

 

 


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