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Level 1: Joiner
Posts: 1
Registered: ‎22-04-2019
Accepted Solution

Bill

Why do 2 lots of payments come out of my account each month? Airtime plan and monthly device plan?
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Posts: 89,941
Topics: 539
Solutions: 11,750
Registered: ‎04-04-2012

Re: Bill

@Chris94 you are on a refresh contract which bills you separately for your phone and airtime.
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,412
Registered: ‎18-04-2018

Re: Bill

@Chris94 Did you get a chance to read through the guide above? If you still have more questions afterwards please do let us know, we'd love to help you further if needed Smiley Happy

 

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