Solved: Media messages charges

Danielle123 · ‎29-04-2025

Is there a way I can stop my daughter from sending certain messages or a block as my bill this month was £30 higher as my daughter was sending media messages

MI5 · ‎29-04-2025

@Danielle123

Set a spend cap which can be done in your MyO2.

Guide: Spend Caps & Charge to Mobile on O2

Guide: Tips to avoid unexpected charges on your bill

Guide: Accidental MMS Sending and How to Avoid it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎29-04-2025

@Danielle123

Your best option is going to be some sort of parental control application on the device. and then restricting the services she can use.

Or on the phone remove the settings for MMS

the other option is to take the phone off of her and switch it to PAYG if out of contract

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎29-04-2025

@Danielle123

Set a spend cap which can be done in your MyO2.

Guide: Spend Caps & Charge to Mobile on O2

Guide: Tips to avoid unexpected charges on your bill

Guide: Accidental MMS Sending and How to Avoid it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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