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Chris94
Level 1: Joiner
  • 1 Posts
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Registered:
Why do 2 lots of payments come out of my account each month? Airtime plan and monthly device plan?
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MI5
Level 94: Supreme
  • 143188 Posts
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Registered:
@Chris94 you are on a refresh contract which bills you separately for your phone and airtime.
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143188 Posts
  • 632 Topics
  • 27460 Solutions
Registered:
@Chris94 you are on a refresh contract which bills you separately for your phone and airtime.
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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EmilieT
Former Staff
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Registered:

@Chris94 Did you get a chance to read through the guide above? If you still have more questions afterwards please do let us know, we'd love to help you further if needed slight_smile

 

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