Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Level 1: Joiner
Posts: 1
Registered: ‎18-06-2019
Accepted Solution

Bill higher than expected

Hi, could you tell me why I have been charged £58.20 this month when my bill should be much lower than that? I have had a discount applied 25% off but I am unsure whether it has actually been applied. I think my bill is suppose to be £36.
Posts: 69,087
Topics: 667
Registered: ‎14-01-2013

Re: Bill higher than expected

[ Edited ]

Hi @Rebeccamarley 

No one here has access to any accounts, so you must ring customer services and speak to someone


You could also check in my O2 to see whether the discount is applied https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

Best of luck and welcome to the forum Welcome


*The Game Is On*

Level 40: Notorious
Posts: 3,523
Registered: ‎26-03-2014

Re: Bill higher than expected

You should be looking at your bill to see why it is higher than you expect @Rebeccamarley.
A guide on how to see this is below:
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Community Manager
Posts: 4,473
Registered: ‎18-04-2018

Re: Bill higher than expected

Welcome to the community @Rebeccamarley Wave


It'd be great to hear if you managed to find out more about your bill, and whether you need any further help as well Smiley Happy

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Instant Winners is back! - Enter the weekly prize draw every Friday!

If you'd like to take part, why not register? Smiley Happy