on 18-06-2019 09:34
Solved! Go to Solution.
18-06-2019 09:41 - edited 18-06-2019 09:43
No one here has access to any accounts, so you must ring customer services and speak to someone
You could also check in my O2 to see whether the discount is applied https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494
Best of luck and welcome to the forum
on 18-06-2019 09:52
A guide on how to see this is below:
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 19-06-2019 15:51
Welcome to the community @Rebeccamarley
It'd be great to hear if you managed to find out more about your bill, and whether you need any further help as well
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