Bill higher than expected

[Rebeccamarley]

Hi, could you tell me why I have been charged £58.20 this month when my bill should be much lower than that? I have had a discount applied 25% off but I am unsure whether it has actually been applied. I think my bill is suppose to be £36.

[Cleoriff Level 85: Esteemed · Accepted solution]

Hi @Rebeccamarley 

No one here has access to any accounts, so you must ring customer services and speak to someone

https://www.o2.co.uk/contactus

You could also check in my O2 to see whether the discount is applied https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

Best of luck and welcome to the forum

[gmarkj]

You should be looking at your bill to see why it is higher than you expect @Rebeccamarley.
A guide on how to see this is below:
https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

[EmilieT]

Welcome to the community @Rebeccamarley 

It'd be great to hear if you managed to find out more about your bill, and whether you need any further help as well