14-11-2012 21:20 - edited 14-11-2012 21:59
14-11-2012 21:20 - edited 14-11-2012 21:59
I have had a good look through the forum but can not see anything like this problem.
A friend of mine had a large bill come through this month and contacted 02 customer service.
Basically she was told her bill was so high because she had used above and beyond her MMS/picture message qouta which she refused to except but was told that a Emoticon (smiley face) counted as a MMS/picture message.
Has anybody encountered this or confirm or decline this??
Thanks in advance
on 12-01-2014 13:10
on 12-01-2014 13:10
on 12-01-2014 13:13
on 12-01-2014 13:13
on 12-01-2014 13:15
on 12-01-2014 13:15
on 12-01-2014 13:23
on 12-01-2014 13:23
on 12-01-2014 15:38
on 12-01-2014 15:38
on 12-01-2014 15:58
On the link one of you kindly provided it mentions long messages (below) - is this correct about 360 characters, or should it be 160 (if 480 is equivalent of 3 sms?).
I have checked with my sister and she was so upset about this - she (like most normal users) saw the emoticon symbol on the S4 and used it, without warning it was a premium rate rip-off service. At least she now knows how to access the standard android emoticons (thanks to whoever it was that identified that, piperdog123 I think?). Glad I didn't waste money on an S4 for myself now too, this is like an in-app purchase on Candy Crush without the warning
Out of interest, is anyone aware of any tariffs (o2 or other) that have inclusive MMS in the price (too late for her contract now of course), or is this standard for all the major providers? Wouldn't have been so bad if they'd been to people in our Family Group, as they'd have been free then...
5. Long Messages – If you’re sending a message with more than 360 characters, send it as 2 messages. There is a character counter on most phones that you can see when you’re writing a text message.
on 12-01-2014 16:03
on 12-01-2014 16:03
on 12-01-2014 16:04
on 12-01-2014 16:04
on 12-01-2014 16:05
on 12-01-2014 16:05
on 12-01-2014 16:09
@MI5 wrote:
It's always easier to blame someone else though......
Yes, like it's easier to blame the unsuspecting user rather than the profiteering network provider...
Anyway, I appreciate all of the positive and helpful comments from here, and in future will watch my O2 bills like a hawk, to stop such dodgy billing in future.