cancel
Showing results for 
Search instead for 
Did you mean: 

Switch Up

stator
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

How does Switch Up work for phones with long delivery times? 

 

I want the 16 Pro Max but there's no delivery expected for 3 weeks at least. If I pay the £1.00 up front fee, go through the motions etc, will O2 expect me to send in my existing device now, or when I take delivery of the new phone?

 

I've looked on the main site but no luck getting an answer! Just explanations on how to do it, but nothing for my specific situation

Message 1 of 4
228 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 149823 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@stator 

Q. Can I use O2 Switch Up on the new iPhone?

AO2 Switch Up is available from pre-order online and in store. Customers who order online will need to send their old phone back when they receive their new phone. Customers who visit a retail store will be asked for their old phone when they collect their new iPhone.  More info about O2 Switch Up 👉 www.o2.co.uk/o2-switch-up

https://community.o2.co.uk/t5/Welcome-News/iPhone-16-amp-Watch-Series-10-Megathread-FAQ-s/td-p/17463...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
224 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 149823 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@stator 

Q. Can I use O2 Switch Up on the new iPhone?

AO2 Switch Up is available from pre-order online and in store. Customers who order online will need to send their old phone back when they receive their new phone. Customers who visit a retail store will be asked for their old phone when they collect their new iPhone.  More info about O2 Switch Up 👉 www.o2.co.uk/o2-switch-up

https://community.o2.co.uk/t5/Welcome-News/iPhone-16-amp-Watch-Series-10-Megathread-FAQ-s/td-p/17463...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
225 Views

stator
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you! I didn't see this initially - I appreciate this grin

Message 3 of 4
201 Views

MI5
Level 94: Supreme
  • 149823 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
200 Views