Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unlocking issues - 72 hours, still waiting after a month. Lies, lies, lies

I have been waiting nearly a month for any unlock code that should have been processed within 72 hours. You have been contacted numerous times by telephone and live chat and nothing has happened. I feel simply lied to. I contacted you earlier and was...

Roaming in Southern Ireland

I have a Lumia 640 dual SIM phone, fitted with a UK O2 pay monthly SIM and a Movistar (Spanish Telefonica) contract SIM. Both SIMs connect normally and roam in the UK, Spain and France, but now I am in Southern Ireland, while the Movistar SIM roams n...

Resolved! Cancelling My Contract

I have already given notice of cancelling my contract on the online chat. I want to move to PAYG with a different network (GiffGaff) and need to request a PAC code. Once I have the code, what date should I use it? My contract end date is the 19th May...

Resolved! Number transfer

I've just got a new pay monthly account and wanted to keep my existing number,but because it was on a pay monthly account in my ex partners name for the last year I can't unless my ex contacts them which they aren't willing to do,I was previously on ...

Missed GSM calls

Bit of a strange one, but it's happening more and more often Various, random (no pattern to it) inbound calls are simply not connecting, or getting through to me - and the person calling me hears an engaged tone.Latest one was today, was in a 4G sign...

Resolved! Downloading Bill

Hi Could somebody give me advice on downloading my bill please. The steps I have taken so far are ... 1.) Gone to My O22.) Clicked on 'view my bill'3.) Clicked on 'view latest airtime bill'4.) Clicked on 'Download and print latest bill' Which then ta...

Resolved! Requesting pac code

Hey I wanting to cancel my contract but keep my number with my new contact but don't know how to get a pac code to do this can any one help? Thanks

Resolved! Why is there a difference in availability of refurb phones for upgrade and new customers?

Long question I'm afraid.I'm looking to upgrade and am happy to have a refurbished phone. If I browse the store, the phone I want is available (iPhone 6, 64 Gb) If I log in and go through the upgrade system it shows that the identical phone is out of...

Resolved! Upgrading early

i am currently using amd iphone 5c but am in desperate need of an upgrade. o2 tells me that i have £70 to pay then i can upgrade but must i upgrade directly from o2 or can i upgrade from carphone warehouse as they have cheaper tarrifs

Am I allowed O2 Wifi?!

The whole setup for O2 Wifi seems very broken - is this just me? I tried to gain access on the Tube, and was informed via the captive portal that I need to register with O2 and would receive a text message. No message has ever come (despite repeated ...

O2

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